FREQUENTLY ASKED QUESTIONS
What do I need to bring with me when I drop my pet off for boarding?
– vaccination records
– medicine and detailed instructions
– food, if desired, preferably in a resealable bag/container
– possibly a familiar item from home, but we can provide bedding and toys
– anything else you think would help your pet feel more at home
What might I expect when my pet goes home from boarding?
Naturally, your pet will be excited to see you, just as you are excited to see them. Limiting food and water for a short time after returning home can help prevent an upset tummy due to excitement. Also, some pets are tired for a day or so after being boarded, just like you might be tired after a fun vacation.
How far in advance do I need to make reservations?
We recommend calling at least a month in advance for major holidays and anytime school is out of session. If your plans should change in the meantime, simply let us know by phone or email at least three days in advance for a refund of your deposit, and you will make someone on our waiting list very happy.
Are all runs indoor/outdoor?
Yes, all dog runs, including deluxe suites, are indoor/outdoor. All areas are also heated and air-conditioned to keep your pet comfortable. We do tuck everyone inside at night and in the event of inclement weather. Cats, of course, are always kept inside.
Is there an extra fee for administering medicine?
No! Medicine is not an option. Just be sure to bring enough for the duration of your pet’s stay. We are definitely able to give any kind of medicine. If you have special concerns, don’t hesitate to talk to our staff about them.
How often is my pet let out for potty breaks?
If your pet does not use the outdoor portion of their run to potty, we let them out three times daily. Of course, there is no extra fee for potty breaks as they are not option, either!
Should I bring my pet’s own food and personal items?
This is up to you. We have everything here that your pet needs from food and treats to bedding and toys. However, you are more than welcome to bring your own from home. A lot of pets do better staying on their regular diet from home and have less trouble with upset stomachs from switching foods. We serve Diamond brand lamb and rice dry dog food and a variety of Iams canned dog food. We also have senior and puppy formulas. For the cats, we have Diamond brand dry cat food and Friskies canned food. If your pet has any food allergies or dietary concerns, we definitely recommend supplying your own food. We have a refrigerator and microwave to prepare special diets, so don’t hesitate to ask about any special needs. Also, if you bring your own food from home, we request that you bring it in a resealable container/bag, but it is not necessary to pre-bag each meal unless you would like to do so. We supply blankets and rugs at no additional charge, but if you would like a premium elevated cot for your dog, you may rent one for only $1/night. Please remember that the kennel cannot be responsible for lost or destroyed (or chewed!) bedding/toys.
Is there someone at the kennel 24/7?
While we make our home on the property, we are not walking the halls 24 hours/day. We also have an employee residence above the kennel, so even when we are closed, we are close by. This allows the pets to have some quiet and privacy overnight while still allowing us to be available to check on pets as needed. This also means that no matter what the weather is like, we have no problem getting here to care for your pets. We appreciate our customers’ understanding and respecting our hours for our privacy and for care of your pets. Even though we are closed, it does not mean we are not here caring for your pets!
What is playtime?
Playtime is available in ten-minute sessions. Depending on your pet, they might like to play fetch, get brushed, or just run around and check out the new space. We do individual playtimes, but pets from the same family can play together. We do not allow strange dogs to have direct access to one another to prevent injuries. Some pets just prefer to hang out for some cuddle time in the office. So, playtime is very individual and can be customized to what your pet enjoys most! Also, for safety reasons, we never take your pet outside of our perimeter fencing. You are welcome to walk your dog along our grounds, but rest assured they are safely contained during your absence.
Do you have a vet on staff at the kennel?
No, we do not have a vet on call. Instead, should the need arise, we will call your regular vet, since they are familiar with your pet and to provide continuity of care. For that reason, pets also must receive vaccinations prior to arriving at the kennel. We recommend having your pet vaccinated at least one week prior to boarding for maximum protection and so that any reactions (though very rare) will be resolved before boarding. Frequency of vaccinations depends on your vet’s recommendations and must be current throughout the entire stay for your pet. You can bring records with you or have your vet fax the records to us. Also, in the event that your pet becomes ill after your regular vet is closed, we will contact the emergency clinic and notify you as soon as possible using the emergency contact information that you provide at check in.
Is there a cancellation fee?
We will take a two night’s fee deposit at the time of making your reservation. This deposit will be applied to your pet’s stay with us. As long as you give us three days notice of cancellation by phone or email, we will gladly refund your deposit. This notice gives us the chance to call someone on our waiting list and give them the opportunity for their pet to stay with us.
Can we see the kennel before boarding?
Absolutely! We encourage new boarders to visit us any time we are open to see the kennel. You may also bring your pet in for a “get acquainted” visit for a few hours prior to boarding for the first time. There is no charge for this visit, but, of course, pets must be current on vaccinations. This visit helps your pet get used to the sounds and sights and smells of a new place while knowing that you will return for them soon.
While we strive to keep a clean setting, we cannot control the weather or your dog’s individual tendency to “be a dog” outside. Some dogs might need a bath before going home. We are happy to bathe your pet before pick up to ensure they are fresh and fluffy before departure. Please ask about discounted baths after minimum stays. Of course, you may also bring your pet in at any time without boarding to receive a bath.
We strongly recommend the use of flea/tick preventive and use them on our own pets. Several great options are available and you should discuss these options with your vet. If your pet is discovered to have fleas upon check in, we will treat your pet at your expense to prevent the spread to any of the other animals in our care. As with most issues, prevention is the best treatment! Also, if your pet is due for its prevention while here, don’t hesitate to bring it, and we will be happy to administer it.